• For the new client and also who failed to show up for the appointment at CLIO Lashes, we generally require a $50 deposit which will go towards your appointment. This is to secure booking and refundable. Also can be credited towards to next appointment if you need to reschedule. Note that 24hr cancelation policy still applies.

  • Please arrive around 5 minutes before your appointment as new clients are required to complete a consultation form before commencing treatments.


  • If you also need to use the bathroom or remove makeup/clean your lashes, arriving early will allow us to make full use of your scheduled appointment time and avoid delaying the next client.

  • If you are running late, we will try to accommodate you the best we can but we may not be able to perform the full service, and standard fees will still apply.


  • We understand that unforeseen circumstances often arise and that you may not be able to attend your appointment.

  • If you wish to reschedule or cancel your appointment, please contact CLIO Lashes directly by phone at least 24 hours before your appointment time. Your deposit can either be refunded or credited towards your next booking.

  • If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot or forfeit your deposit.

  • No-shows and last-minute cancellations will incur a 50% cancellation fee. In the case of two no-shows, you will be asked to pay a booking fee for your next appointment which is non-refundable and will be carried forward to your next appointment.

  • Cancellations must be made a working day in advance and messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.

  • Confirming your appointment will be seen as an acknowledgment of our cancellation policy. 

  • In the event of a refund, any fees payable will be fewer transaction fees depending on your card provider.


  • If we do not perform treatments or services to meet your expectations, please contact the salon within 48 hours of your treatment so that we can assist you with any of your concerns as quickly as possible.

  • Although the possibility is low, reactions towards eyelash extensions may occur at any time to anyone at no fault of the lash technician or the products used. We cannot offer a refund if this occurs but we do advise that you contact us immediately so we can offer a solution, such as free removal of the extensions and we would recommend seeing a doctor immediately if the symptoms persist.

  • We recommend that you maintain your extensions with infills every 2 - 3 weeks or if you do not have many lashes left. After 4 weeks or if you have no lashes remaining, a new full set will be required.


021 044 3499 - info@cliolashes.co.nz

75A Koraha street, Remuera, Auckland, 1050

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